Yo, I work at a call center for an insurance company, and we’re revamping our training program. The last one we did was so boring—agents were zoning out during long slide presentations. We want to keep our team pumped and actually learning, especially the new folks. Anyone got tricks for making training sessions fun and engaging? What’s worked for you to keep agents into it?
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Make call center training more engaging by adding role-plays with real insurance company scenarios, short quizzes, gamified challenges, and group activities—keep it interactive and hands-on instead of long slide lectures.
Boring training is the worst! I’m at a telecom call center, and we had the same issue until we started mixing things up with interactive stuff. We do call simulations and quick quizzes to keep everyone awake. I got some cool tips from https://uteach.io/articles/call-center-training about using role-plays and live feedback to make training stick. It’s helped our agents stay engaged and learn faster. What’s your training vibe like now?